Education
The assistant that answers at 2am
A production WhatsApp assistant that finds grounded answers across 21,777 programmes, captures the lead, books the call, and knows when to stop.
- 24/7
- Availability
- 21,777
- Programmes searchable
- 0
- Open origin ports
The starting point
Most enquiries arrived outside office hours and went cold before anyone could reply. A generic chatbot was not an option: answers about programme eligibility and fees have to be right, and a wrong one costs a student real money.
Inside the build
A three-service stack: a WhatsApp gateway, the assistant itself, and an MCP server exposing the programme database as scoped, read-only tools. The assistant can only answer from what those tools return, which is what keeps it accurate.
It captures the lead, proposes two consultation slots inside working hours, and hands over to a human on request. Follow-up is two gentle messages and then silence, and any reply resembling 'stop' adds the contact to a permanent opt-out list.
What changed
Enquiries are answered immediately at any hour, with the conversation and lead already in the consultant's queue by morning. All administrative surfaces sit behind Cloudflare Access, the origin ports are closed, and every container runs read-only with dropped capabilities.
More proof
